The answer is below.
- Provide everything your buyer should know
Accurately describing the items you created helps buyers to know exactly what you’re selling. Include details like size, color, material and it's conditions, for example. It should be helpful to provide additional information to buyers such as your terms & conditions of shipment and whether or not you offer refund or exchanges.
Please note refund or cancellation must be manually handled by SPIKE Support Team. So you have to let us know first. Please also read this article below.