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What is a Chargeback?

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A Chargeback is when your customers (buyers) are disputing a charge and asking the card issuer for a refund.

Buyers might file a chargeback because they:

  • Didn’t receive their item (including within agreed schedule).
  • Received a damaged or defective item.
  • Don’t recognize a credit card charge. (e.g. because the card is stolen, or simply forgot about the purchase)  
  • Were charged more than once for something.

If we receive a chargeback from the credit card issuer, we’ll let you know first. If you don’t agree that the chargeback is valid, you can help us dispute it by providing information about the transaction.

Please also note there is a fee for chargeback We charge a fee to the seller when the buyer files a chargeback with his/her credit card issuer.

A chargeback isn’t the same as refund. The chargeback process is initiated between the card issuer and their cardholder. In a dispute over a chargeback, the decision is ultimately made by the card issuer and we don't decide the outcome.


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