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Is there a fee for processing a refund (cancellation of order) ?

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Yes, but it depends on when the cancellation is made. Please see the chart below for fees and possible cancellation periods:

 

Cancellation period allowed by Seller 

Fees

Dashboard (Authorization) 

No limit for authorization cancellations 

None

Dashboard (Capture) 

Up to 14 days from the capture date

$2.50 (¥250)

API (Authorization) 

No limit for authorization cancellations 

None

API (Capture)

Up to 14 days from the capture date

$2.50 (¥250)

If you would like to cancel transactions that have past the period above, please contact the SPIKE Support Team

Please note that depending on the connected payment gateway, the possible cancellation period differs. Please check the details from your user dashboard

*All time/dates are calculated in UTC

*API is only available to users in Japan

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